Your purchases are protected when you shop at the TPOW-Marketplace.
We will refund you if your item never ships or has been misrepresented by the seller. Otherwise, all items are final sale. We generally do not allow returns or exchanges.
When you shop at the TPOW-Marketplace, you have 3 days after receiving your item to tell us if the item has been misrepresented. You can do this by contacting our customer support. After 3 days, we will automatically release payment to the seller. Once this happens, you can no longer claim a refund.
If we verify that the item has been misrepresented, we will email you a shipping label to return it. You have 6 days to ship the item, after which you will receive a full refund.
If any of these apply to your purchase, please contact our customer service team immediately:
Unfortunately, we cannot offer returns or exchanges if the item is correct but you changed your mind. You can always re-list these for sale.
**see additional information in the FAQ section **
If you have any questions that are not answered here, please contact support or send an email to
market@thepleasureofwriting.com
This listing, as part of The Pleasure of Writing's Marketplace, is submitted from a private collector offering rare and unique writing pieces to other fellow collectors.
If ithis item has the TPOW - SELECT Badge then our team has meticulously inspected, cleaned, and graded by state of use to ensure your writing instrument is of the utmost quality and performance.
The Marketplace is a premier platform dedicated to serving the passionate community of pen collectors and aficionados of fine writing instruments. Here, individuals can both purchase and sell new or pre-owned writing instruments, often encountering rare finds from coveted collections or items that may no longer be available in the mainstream market.
When you make a purchase from The Marketplace, you are acquiring a new or pre-owned writing instrument directly from a fellow pen collector who has opted to sell their item. The onus of packaging and delivering the product rests with the seller. However, rest assured, the The Pleasure Of Writing (or "TPOW" for short!) Team stands by to oversee the transaction and provide assistance, ensuring that all your queries and concerns are addressed promptly.
Yes. The TPOW-Marketplace is available to buyers worldwide.
Upon receiving your order, we recommend you thoroughly inspect the item to ensure it matches the description provided. Should everything be in order, no further action is required. However, if there are any discrepancies or concerns, kindly reach out to our TPOW customer support within 3 days of delivery. You can contact us via email at marketplace@thepleasureofwriting.com, or by calling +1 831-626-8828 Ext.2. Additionally, the chat feature on our website is available for your convenience.
Should your item not be dispatched within 6 business days from the purchase date, you'll be eligible to opt for a cancellation and receive a complete refund. To clarify, if an item is purchased on a Thursday, Friday would be considered the first business day. Weekends, i.e., Saturday and Sunday, are excluded from the count, followed by Monday through Friday being the next 5 business days. If the item hasn't been shipped by this timeline, you can choose to cancel your order.
In the event that your item arrives damaged or deviates from its listed description, you're entitled to request a refund within 3 days of its receipt. To initiate this, please reach out to our TPOW customer support. We'll require a brief description of the discrepancy and may ask for some accompanying photographs for verification. Once we confirm the item's misrepresentation, we'll provide you with a return shipping label. Ensure that the item is sent back within 6 business days, and upon receipt, you'll be granted a full refund.
Purchases made through the TPOW-Marketplace are conclusive, and we typically do not accommodate returns. Nonetheless, should you decide against keeping the item, you have the option to list it for sale on our platform. If you believe the item was inaccurately represented by the seller, please alert us within 3 days of its receipt to discuss potential refund procedures.
While TPOW doesn't provide guarantees for 3rd party listings regarding:
Please be assured that shopping with TPOW-Marketplace comes with its safeguards. If an item you've purchased either doesn't ship or differs significantly from the seller's description, you are entitled to a full refund.
Items listed on the Marketplace with the TPOW Seal - add additional assurance towards the authenticity and quality of the listed product.
This is a product that our team has inspected and will be shipped directly from our warehouse.
State and local sales tax, when applicable, will be charged on items. Sales tax is calculated based on the type of item and the zip code of the buyer and seller.
