How do I know if my order was shipped?
Sign In to your account, and click the My Account link at the top of our site. Please allow 24 to 48 hours for shipping. From there you can view details about your order status. You'll also receive an email from us when your order has shipped, which will include tracking information. We will also notify you if your item is on backorder or your shipment has been delayed for any other reason.
How do I track my order?
You'll receive an email from us when your order has shipped, which will include a link to the order page, which will have the tracking information. Please keep in mind, not all shipping methods have full tracking. All domestic U.S. orders include full delivery confirmation. For international orders, tracking will depend on the shipping method - USPS Priority Mail usually only tracks within the U.S., while USPS Express Mail and UPS have full tracking capabilities. USPS First-Class International usually has NO tracking at all.
Can I change my order?
As long as it hasn't shipped, we can cancel your original order and help you place a new one. You can always reach us at 1.888.248.8637 for help.
My order arrived but I have missing or damaged items - Help!
Let’s get that straightened out as quickly as we can. Send us an email at email@example.com so we can get started right away. If your package was damaged in shipping, we'll send replacements to you at no cost. In rare circumstances, we may have to offer a credit/refund if a similar product is not available. If you're missing an item from your order, please let us know as well and we'll work with you to make it right.
My order never arrived - Help!
No worries, we’ll help you track it down. If you received tracking information from us in an email and it says your package was delivered, we recommend that you check with your neighbors and/or your local post office (or customs office) to see if they have additional information. That's usually the best source of information for these situations. If you still need help, email firstname.lastname@example.org and we'll do our best to help you.