Graf von Faber-Castell Perfect Pencil Refill Nightblue (5)

At The Pleasure of Writing, we hope that you love what you ordered, but if something is amiss with your order, let us know right away. Upon receiving your shipment, be sure to carefully handle and inspect pens for damage or defect.

Should there be a defect, we will work with you on a solution. In certain cases we can work with the distributor or manufacturer to replace the merchandise, in which case all shipping and handling will be covered. In the event that a refund is wanted for defective items, we will refund 100% of the sale to the payment method.

If the reason for return is based on preference, i.e. you received the item and didn’t like some aspect of it though it is fully functional, we will work with customers on a case-by-case basis to determine the best options. In some cases we may offer either store credit or refunds to payment method less a 15% handling fee (to cover the fees we incur from such returns); either way, we are always happy to work with our clients to help them find exactly the right writing instrument.

Once the necessity of a return has been determined, we will issue a Return Merchandise Authorization (RMA) number, which you should write clearly on the outer box. Return shipping charges will be the responsibility of the customer (except in the case of damage/defect); we recommend shipping via insured ground service with a tracking number.

Returns must be received in their original state, and include all original packaging (warranty papers, cartridges and converters, etc.), and of course if you need to return a product because it is damaged or defective, we will apologize for the inconvenience and make it right.

Note that all returns are at the discretion of The Pleasure of Writing.