At The Pleasure of Writing, we hope that you love what you ordered. In the event that you are not satisfied, however, we have policies in places for returns, refunds, and repairs.
Upon receiving your order, be sure to carefully handle and inspect merchandise for any damage or defects; should there be a physical problem with the order, let us know as soon as possible by either calling us at 831-626-8828 or via email at info@thepleasureofwriting.com. The window for notifying us is within 30 days of receipt your order. Return requests received following day will be judged on case-by-case basis and may incur a restocking fee.
At The Pleasure of Writing, we hope that you love what you ordered, but if something is amiss with your order, let us know right away. Upon receiving your shipment, be sure to carefully handle and inspect pens for damage or defect.
Should there be a defect, we will work with you on a solution. In certain cases we can work with the distributor or manufacturer to replace the merchandise, in which case all shipping and handling will be covered. In the event that a refund is wanted for defective items, we will refund 100% of the sale to the payment method.
If the reason for return is based on preference, i.e. you received the item and didn’t like some aspect of it though it is fully functional, we will work with customers on a case-by-case basis to determine the best options. In some cases we may offer either store credit or refunds to payment method (note: less a 15% handling fee for fountain pens); either way, we are always happy to work with our clients to help them find exactly the right writing instrument.
Once the necessity of a return has been determined, we will issue a Return Merchandise Authorization (RMA) number, which you should write clearly on the outer box. Return shipping charges will be the responsibility of the customer (except in the case of damage/defect); we recommend shipping via insured ground service with a tracking number.
Returns must be received in their original state, and include all original packaging (warranty papers, cartridges and converters, etc.), and of course if you need to return a product because it is damaged or defective, we will apologize for the inconvenience and make it right.
Note that all returns are at the discretion of The Pleasure of Writing.
Ink Return Policy
We take great care in packing and shipping our inks, and we want you to feel confident with your purchase.
Damaged or incorrect items
If your ink arrives damaged, leaking, or incorrect, please contact us within a reasonable time after delivery with photos of the item and packaging. We will gladly arrange a replacement or refund.
Unopened ink
Unopened ink in its original, unused condition may be returned within our standard return window. The ink must be sealed and in its original packaging to be eligible for a return.
Opened ink
Once ink has been opened or used, it is no longer eligible for return or refund. Because ink is a consumable product, opened bottles or cartridges cannot be resold.
