If you have any questions that are not answered here, please contact support or send an email to
market@thepleasureofwriting.com
What is the The Pleasure of Writing's Marketplace?
The Marketplace is a premier platform dedicated to serving the passionate community of pen collectors and aficionados of fine writing instruments. Here, individuals can both purchase and sell new or pre-owned writing instruments, often encountering rare finds from coveted collections or items that may no longer be available in the mainstream market.
Purchasing from the Marketplace -
WHO AM I BUYING FROM?
When you make a purchase from The Marketplace, you are acquiring a new or pre-owned writing instrument directly from a fellow pen collector who has opted to sell their item. The onus of packaging and delivering the product rests with the seller. However, rest assured, the The Pleasure Of Writing (or "TPOW" for short!) Team stands by to oversee the transaction and provide assistance, ensuring that all your queries and concerns are addressed promptly.
Can I Purchase an Item from outside the United States?
Yes. The TPOW-Marketplace is available to buyers worldwide.
Upon Receiving Your Order: Next Steps
Upon receiving your order, we recommend you thoroughly inspect the item to ensure it matches the description provided. Should everything be in order, no further action is required. However, if there are any discrepancies or concerns, kindly reach out to our TPOW customer support within 3 days of delivery. You can contact us via email at marketplace@thepleasureofwriting.com, or by calling +1 831-626-8828 Ext.2. Additionally, the chat feature on our website is available for your convenience.
What if My Item Doesn't Arrive?
Should your item not be dispatched within 6 business days from the purchase date, you'll be eligible to opt for a cancellation and receive a complete refund. To clarify, if an item is purchased on a Thursday, Friday would be considered the first business day. Weekends, i.e., Saturday and Sunday, are excluded from the count, followed by Monday through Friday being the next 5 business days. If the item hasn't been shipped by this timeline, you can choose to cancel your order.
What if My Item Arrives Damaged?
In the event that your item arrives damaged or deviates from its listed description, you're entitled to request a refund within 3 days of its receipt. To initiate this, please reach out to our TPOW customer support. We'll require a brief description of the discrepancy and may ask for some accompanying photographs for verification. Once we confirm the item's misrepresentation, we'll provide you with a return shipping label. Ensure that the item is sent back within 6 business days, and upon receipt, you'll be granted a full refund.
Is Returning an Item Possible?
Purchases made through the TPOW-Marketplace are conclusive, and we typically do not accommodate returns. Nonetheless, should you decide against keeping the item, you have the option to list it for sale on our platform. If you believe the item was inaccurately represented by the seller, please alert us within 3 days of its receipt to discuss potential refund procedures.
Does TPOW Assure the Quality of Items Listed on the Site?
While TPOW doesn't provide guarantees for 3rd party listings regarding:
- The existence, quality, or authenticity of listed items,
- The accuracy or veracity of sellers' content or descriptions, or
- The capability of sellers to transact and dispatch items within specified time frames,
Please be assured that shopping with TPOW-Marketplace comes with its safeguards. If an item you've purchased either doesn't ship or differs significantly from the seller's description, you are entitled to a full refund.
Items listed on the Marketplace with the TPOW Seal - add additional assurance towards the authenticity and quality of the listed product.
This is a product that our team has inspected and will be shipped directly from our warehouse.
How is Sales Tax Determined?
State and local sales tax, when applicable, will be charged on items. Sales tax is calculated based on the type of item and the zip code of the buyer and seller.
